Delivery & Returns
Free delivery is available for orders of 199 SAR and above. Our representative will deliver directly to your location.
Delivery Options Overview
We provide our customers across the Kingdom with fast and secure delivery for all home appliances and electronics. You can choose between standard delivery to your doorstep or pickup from our nearest branch.
1. Add the product to your cart and choose the delivery method that suits you at checkout.
2. Receive your order confirmation You will get an instant confirmation with your order number and details via SMS or email.
3. Track your order: You can track your shipment status from your account until it arrives.
4. Our delivery team will contact you to schedule a delivery time.
Product Exchange & Return
🌟 Introduction
Welcome, dear customer, to the Bukhamsin Home Appliances website. We are committed to providing the best possible service to ensure your complete satisfaction. By using our website, you agree to abide by the following exchange and return policy:
🛑 Order Cancellation
Bukhamsin reserves the right to cancel orders in the following cases:
Payment failure or rejection.
Payment delayed for more than an hour through our available payment gateway system.
Incorrect or incomplete delivery address or contact information.
Inability to reach the customer, or the customer delaying pickup of the order for more than 7 days.
The customer may cancel the order free of charge before shipping or delivery. After shipping, cancellation costs will be deducted.
🔄 Exchange & Return
You may request an exchange or return within 7 days of receiving the product.
The product must be new and in its original condition, with all accessories and the instruction manual included.
Products with scratches, damage from use, or malfunctions resulting from improper use will not be accepted.
Personal care products, mobile devices, gaming consoles, and headphones are not eligible for return or exchange, except in the case of a manufacturing defect within 3 days.
💵 Refunds
Paid amounts are refunded within 14 business days once the conditions are met.
Shipping and logistics costs (if any) will be deducted from the refunded amount.
Refunds are issued via the same payment method used for the purchase.
⚠️ Exceptions
Personal care products, mobile phones, tablets, and headphones cannot be returned or exchanged except in the case of a confirmed manufacturing defect.
When returning a product due to a defect or company error, no additional shipping or bank transfer fees will be charged.
🔧 Warranty & Maintenance
All products are covered by a 2-year manufacturer's warranty.
The warranty covers manufacturing defects and does not cover damage resulting from misuse.
The original purchase invoice must be presented to make use of the warranty.
📝 General Terms
Exchanges are accepted within a maximum of 7 days from the invoice date.
The original purchase invoice must be presented.
The customer bears the shipping costs for an exchange made at their own request.
If the customer does not receive the product within 30 days, they are entitled to a refund within a maximum period of 6 months.
☎️ For Help & Support
For more information, please contact customer service at our toll-free number: 8003060066.
Frequently Asked Questions
You can track your order status from the "Track Order" page on our website, or contact our 24/7 customer service at 8003060066, and we'll help you find out your shipment status immediately.
We process most orders during regular business days. Deliveries may be delayed during official holidays and national occasions, and you will be notified of any potential delay via SMS.
Yes, we cover most cities and regions of the Kingdom of Saudi Arabia. If direct delivery isn't available in your area, our team will contact you to arrange an alternative pickup method.
Express delivery is available for some major cities depending on product availability and stock at your nearest branch. You can inquire about availability when placing your order.
Yes, we require the recipient or someone on their behalf to be present when the delivery representative arrives, to confirm receipt and inspection of the device, especially for large appliances that require a signature upon receipt.
